Privacy Policy - Second Phone Number
I. INTRODUCTION
Second Phone Number (“we,” “us” or “our”) takes your privacy seriously. This Privacy Policy (“Privacy Policy”) explains our data protection policy and describes the types of information we may process when you install and/or use the Second Phone Number application for mobile devices (the “App,” “our App”).When we refer to personal data (or personal information), we mean any information of any kind relating to a natural person who can be identified, directly or indirectly, in particular by reference to such data.
It is a natural person who can be identified directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, physiological, mental, economic, cultural, or social status.
Our Privacy Policy applies to all users and others who access the App (“Users”).
For the purposes of the GDPR, we are the data controller, unless otherwise stated.
PLEASE READ THE FOLLOWING PRIVACY POLICY FOR INFORMATION REGARDING THE WAYS YOUR PERSONAL INFORMATION MAY BE PROCESSED, CAREFULLY. WHEN YOU USE THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU ARE A CALIFORNIA RESIDENT, PLEASE READ THE FOLLOWING IMPORTANT NOTICE
Under the California Consumer Privacy Act of 2018 (CCPA), California residents shall have the right to request:
- categories of personal information that are processed;
- categories of sources from which personal information is obtained;
- purpose for processing user personal data;
- categories of third parties with whom we may share your personal information;
- specific pieces of personal information that we might have obtained about a particular user, provided that the data given in the request is reliable enough and allows identifying the user.
PERSONAL INFORMATION
All about the categories of information, its sources, and purposes of processing >> Please mind that according to CCPA personal information does not include de-identified or aggregated consumer information.SHARING
How your information can be shared >> Please note that all third parties that are engaged in processing user data are service providers that use such information on the basis of agreement and pursuant to business purpose.OPT-OUT OPTIONS
If you don’t want us to process your personal information anymore, please contact us through the support form. In most cases, there is no way to maintain the App’s further operating without functional data; therefore, you will be advised to remove the App from your device. If you don’t want us to share device identifiers and geolocation data with service providers, please check your device settings to opt-out as described below >>REQUESTS
To submit a verifiable consumer request for access, portability, or deletion of personal data, please contact us through the support form. Please include in the text of your appeal the wording "Your rights to maintain confidentiality in the state of California”. When submitting a verifiable request, you should be ready to:- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include: name, address, city, state, zip code, and email address. We may use this information to surface a series of security questions to you to verify your identity. If you are making a request through an authorized agent acting on your behalf, such authorized agent must provide written authorization confirming or a power of attorney, signed by you.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We will not be able to respond to your request or provide you with personal information if we cannot: (i) verify your identity or authority to make the request; or (ii) confirm that the personal information relates to you. We may ask you for additional information or documents to verify your identity. We may also carry out checks, including with third-party identity verification services, to verify your identity before taking any action with your personal information. This is regarded as a safeguard measure to prevent the disclosure of your personal information under a fake or scam request.
We try to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. Please note that we are only required to respond to two requests per customer each year.
SALE OF DATA
We do not sell any of your personal data to third parties.II. INFORMATION WE PROCESS
There are several categories of information that can be processed.Functional Information, Information That You Submit
We ask for and collect the following personal information about you when you use the App. This information is necessary for the adequate performance of the contract between you and us. Without such information, it is impossible to provide complete functionality of the App and perform the requested services.
Authorization and/or Account Information: email and other data (name, address) that is needed for compliance with applicable local laws. Please mind that in some countries due to specific local regulation, addresses are validated to ensure the integrity and accuracy of the data provided.
Activity Information: e.g., your contacts created through the App, call logs, and recordings of calls, logs and records of text messages, origination and termination points (i.e., to/from numbers), history of incoming and outgoing calls performed, and the content of messages sent/received with the help of the App, the list of second phone numbers you ever used through the App. Upon your consent, we also may have technical access to the microphone and contact list on your device. Note that if you use a call recording feature within the App, it is your sole responsibility to warn your dialogue partner that you are going to record a call. For more information about the rules you must follow when you record any call using the App, please check subsection “Specific requirements and legal considerations concerning call recording feature” in Section VII of our Terms of Use.
We process this information by ourselves. However, we may also engage third-party service providers for storing this personal data to fulfill obligations and deliver the full scope of services. This personal data can be deleted either by this third party in accordance with our instructions or by our own means.
Contact Information: name, e-mail address, as well as any other content included in the email, which you may fill in by yourself when you contact us via email, support form. We collect, store, and process it by our cloud storage provider (Amazon.com, Inc.). We use such information to respond effectively to your inquiry, fulfill your requests, send you communications that you request and perform the requested services.
Information That Is Processed Automatically
On the basis of your permission, we use third-party automatic data processing technologies (advertising or analytics tools) to analyze certain information sent by your device via our App.Device Details: type of your device, type of operating system and its version, model and manufacturer, screen size, screen density, orientation, audio volume and battery, device memory usage.
Information About the Internet Connection: mobile carrier, network provider, network type, IP address, timestamp and duration of sessions, speed, browser.
Location-Related Information: IP address, the country code/region/state/city associated with your SIM card or your device, language setting, time zone, neighboring commercial points of interest (e.g., “coffee shop”).
Other Device Identifiers: e.g., user identifiers (if they are set up by the App’s developer).
Firebase Analytics: We also utilize Firebase Analytics for analytics purposes, which may involve the collection of data related to user interactions with the App, such as app usage, engagement metrics, and user demographics. Firebase Analytics helps us to understand how users interact with our App and enables us to optimize the user experience accordingly. Please refer to Firebase's privacy policy for more information on how they collect, use, and protect your data.
Smartlook: We also utilize Smartlook for analytics purposes, which may involve the collection of data related to user interactions with the App, such as session recordings and heatmaps. Smartlook helps us to understand how users interact with our App and enables us to optimize the user experience accordingly. Please refer to Smartlook's privacy policy for more information on how they collect, use, and protect your data.
In-App Events:
When you use our App, analytics tools automatically record your activity information.